It is our goal to make ordering as easy as possible for our customers. We strive hard to ensure the best possible experience for order processing. If you would like us to change our ordering methods and/or policies, we welcome your suggestions. Please email all suggestions to email@example.com.
We provide a safe and user-friendly shopping experience online. All orders are processed using SSL (Secure Socket Layer) encryption technology for credit card processing.
For your convenience, we are available Monday - Friday from 9AM-5PM PST for telephone orders, and select Saturdays from 9AM-1PM PST. Simply call our knowledgeable sales staff at 1-661-492-1727. At this time, we do not yet have a toll-free number, and we cannot accept collect phone calls.
If you would like to place an order using a Business or Personal Check, Cashier’s Check, or Money Order, you may use our website to place the order. When you reach the Order Summary page which asks you for your credit card information, simply print the page, ensuring that all details of the order you see on your screen are included on paper, including your shipping address. Please include all of your contact info on the page(s), and simply mail the order information and payment to:
4138 N. Montana Ave. Unit 5
Portland, OR 97217
Ekset Apparel accepts payment using credit cards, checks and money orders. If you are local to Southern California or one of our sales representatives we can accept Cash payment. For more details on any additional payment option needs, please contact us at 1-661-492-1727.
Credit Card Payment:
When ordering online, we accept MasterCard, Visa and Discover. When paying with a credit card, please take care to correctly remit the card number and expiration date from your card.
Cashier’s Check, Certified Check, Money Order, Personal & Business Checks are all accepted. Personal checks must have your name, address and check number, bank imprinted on the check to be accepted. Checks with a P.O. Box for the address will not be accepted. Please also include your current physical address (if different from check) and phone number and current driver’s license number and state. All checks must be verified as “Cleared” by our bank prior to shipping products. All check orders for $250.00 or more must be paid for by Money Order or Cashier's Check only. When a prepayment is short of the actual total amount of the order, you will be notified and requested to remit the difference before the order is processed. PLEASE DO NOT SEND CASH.
PayPal is also accepted, please contact us at firstname.lastname@example.org if you wish to use this method of payment.
On our website, beside each part listing is a price. However, this convenient information may become obsolete due to manufacturing cost increases. Therefore, we reserve the right to make price changes without notice. California residents will be charged 8.25% sales tax to the total cost of the merchandise on their order. ALL SPECIAL ORDERS ARE FINAL.
Out-Of-Stock and Backorders
In some cases, we may not have a specific product in stock. In some cases, it is necessary for Ekset Apparel to cancel orders for a backorder or discontinued part. We reserve the right to cancel these orders. There is no additional shipping charge on backorder shipments.
All orders are considered final upon placement. To cancel an order, YOU MUST SPEAK DIRECTLY TO AN EKSET APPAREL SALES REPRESENTATIVE via telephone TO HAVE YOUR ORDER CANCELLATION CONFIRMED, AND TO RECEIVE YOUR CANCELLED ORDER CODE. E-MAILED, FAXED OR VOICE-MAIL MESSAGED CANCELLATIONS ARE NOT ACCEPTED. Shipped orders, full or partial, are not cancelable under any circumstances. Requesting a cancellation DOES NOT cancel an order unless confirmed by Ekset Apparel. Cancellations are not guaranteed by Ekset Apparel and may take up to 72 hours to confirm, depending on the product ordered. Orders shipping the same day a cancellation is requested are considered shipped. All cancellations are subject to a 10% processing fee. Some specialty items and/or special orders are not returnable, refundable or cancelable under any circumstances. (See product description for details.) Cancellation requests on items that have shipped previous to the request are considered completed orders, and will be rejected. Circumstances beyond the control of Ekset Apparel (natural disaster, weather, earthquakes, carrier loss, changing your mind, change of address, customers moving, delivery truck crashing, late delivery of a gift-order, act of God, etc.) do not qualify for order cancellation or return.
All shipments are F.O.B. Lancaster, California unless drop-shipped directly by a distributor. Standard sized items (under 100 pounds) will be shipped by ground service. Larger items will be shipped by truck freight. We do not ship to PO Boxes or APO/FPO addresses. We do not ship C.O.D. orders. All orders must have complete shipping address, email address or fax number, and a phone number. Truck freight is tailgate service only, which requires the customer to unload freight orders. We use UPS Ground as our primary shipping method for all standard size packages. Ground charges are approximately 75% less than expedited service. All credit card orders that are verified by 3PM PST ship same day if product is in stock! Ekset Apparel does not charge a handling or processing fee for standard orders. Ekset Apparel is only responsible for shipment, not delivery. We ship all merchandise complete, properly packaged, and insured. Any damage, loss, or missing claims must be made with the carrier as stated in the Damaged Shipments section.
PLEASE INSPECT YOUR PACKAGE UPON DELIVERY, IN THE PRESENCE OF THE CARRIER! Upon receipt of an obviously damaged package, you have two options. First, you can the option of stating to the carrier that the package is damaged and refusing delivery. In this case, the order will be returned to Ekset Apparel. Or, you may receive the order and make note of the visible damage, in writing, to the carrier. In many cases, once the package is opened, the parts are not damaged and there is no further action needed. However, if upon inspection of the parts, you find them damaged due to the carriers handling, you then have 48 HOURS to file a formal claim with the carrier. DO NOT RETURN THE DAMAGED PARTS TO US. Keep the package and parts as close as possible to the condition in which you received them as the carrier will want to verify the damage. Without the package, the carrier will void your claim. Claims for shortages due to carrier negligence must be made with the carrier within five (5) working days of receipt of merchandise. Once you have filed your claim, please notify our customer service department with the details so that we may assist you and answer any questions you may have on your claim.
Any customer who refuses delivery of an order (damaged shipment excluded) will be charged for the additional return freight charges. These charges must be paid in full before any future orders will be shipped.
At your discretion, you may return all or part of any order for up to 30 days after the original ship date. However, all returns must be made within the before mentioned 30 days. This includes warranty or incorrect merchandise. No Exceptions! All returns are subject to a restocking fee as stated below in our policy. Some items are not returnable/refundable/cancelable under any circumstances. Please see product descriptions for details.
The Ekset Apparel return policy is as follows:
The carrier you use for a return is your choice. However, we suggest using the U.S.P.S mail or UPS Ground for your protection and to ensure prompt delivery. Original shipping fees are not refundable. We are not responsible for unauthorized returns. Restocking fees are charged only when absolutely necessary. These charges range from 10% to 25% depending on the type of product and the following circumstances:
All orders placed with Ekset Apparel are considered final upon placement. We will try to accommodate address changes, however we do so under no obligation or guarantee. Even if an address change is accepted and confirmed by Ekset Apparel, any change of address made by the customer subsequent to placing the order is not guaranteed by Ekset Apparel. The customer accepts all responsibility to receive the package at both addresses.
When you opt-in to our email program, we will inform you of sales, promotions, special events and communicate the status of your order(s) placed with us. At any time you may decide to opt-out by emailing us at email@example.com using the email address for which you want to Opt-Out and simply type the phrase Opt-Out in the subject line of the email. We will then omit the email address from any future mailings.
We DO NOT share or rent your telephone numbers with other companies. If you supply us with your telephone number(s) you may receive telephone contact only from us with information regarding your order, new products, services or upcoming events.
Physical Mailing Addresses:
Additional Privacy Information:
We want to insure that shopping online with Ekset Apparel is safe and secure. We have implemented internal policies for security so you never have to worry about loss, misuse, or alteration of information that we have collected from you at our site.
We use the best technology for secure commerce transactions. Your information is sent to us encrypted and protected against disclosure to third parties. We are a secure site utilizing state-of-the-art Secure Socket Layer (SSL) encryption technology for data security.
Ekset Apparel is committed to your Privacy. If you feel that we are not meeting our stated goals, please contact us immediately via email firstname.lastname@example.org, or send us a letter.
Our mailing address is:
4138 N. Montana Ave. Unit 5
Portland, OR 97217
Our Customer Service # is 1-661-492-1727
We welcome your comments regarding our privacy statement or any other ideas you have about our company.
Ekset Apparel is not responsible for typographical errors, omissions, changes, price discrepancies, etc. All prices are subject to change without notice.
Ekset Apparel™ © Copyright 2005-2009. All Rights Reserved.